Customer Service

SHIPPING & HANDLING
We aim to ship your order within 2 business of being received. Shipping times may take between 5-8 business days on typical domestic deliveries with Standard Shipping and 2-4 business days on orders with Expedited/Priority shipping. Expedited shipping options are available on check out. Rates depend on weight, location and method of delivery .
INTERNATIONAL RATES

All international orders that are shipped with UPS will have a tracking number so that you can follow your package during the whole transit time. Orders shipped via non-trackable shipping methods such as USPS 1st Class International Mail have no guaranteed transit time.

You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.

RETURNS & EXCHANGES

If for any reason you are not happy with your purchase, you may return the items within 15 days for an online merchandise credit or refund less the shipping charges. Returned Items must be unused, unworn, unwashed and undamaged. Discounted items are ineligible for refund. Because we cannot be responsible for packages mailed to us, we suggest that you use a trackable and insured mail service. Please allow 2 weeks from the time you mail your order for your return or exchange to be processed.

Prior to returning your item, please email us for Return Authorization from our shipping manager. We cannot be held responsible for any unauthorized returns. Returns should be sent with your return form to the address below:

Leeward Northwest Surf and Sea
2504 Sandy Blvd
Portland, OR 97232

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.

YOUR PRIVACY

We ain’t Google. Leeward is all about responsible handling of sensitive customer information. We never sell or distribute any customer information. It is solely used to correctly & fully process your order. All transactions are secure and encrypted, and we never store your credit card information. Details such as your name, mailing address and email address are only used to fulfill website orders, receive information on sales or new items, or to respond to inquiries.

NEED HELP?

If you need any assistance with your order or have any questions, please don't hesitate to contact us directly at shipshape@leewardsurf.com. We aim to respond to all emails within 48 hours.

TERMS AND CONDITIONS
The contents of our website is for your general information and use only. It is subject to change without notice. In addition, the contents of this website should not be copied or used without prior approval. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. This website may include links to other websites. These links are provided for your convenience. We have no responsibility for the content of the linked websites. If you read this whole block of copy you are probably either a lawyer or very, very tired and bored now.